At Holistic Serene Healing, we understand that unanticipated events occur in everyone's life. Unforeseen events such as sick children, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:
ARRIVAL TO YOUR SESSION
Please arrive for your appointment(s) 5 minutesprior to you scheduled appointment. 10 minutes prior to the scheduled starting time if paper work needs to be filled out. All services offered have a specific time schedule and a slightly early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. Every client is important to us and since our sessions are for the full allotted time billed (excluding Groupon services) we want to be able to keep everyone on schedule which helps keep everyone’s lives a little more stress free. After 10 minutes your session may need tp be rescheduled.
Please be scent free and clean when you arrive for your massage session.
Appointments that are made same day are subject to the paying full price of the visit for a no show. The reason for this is we are already within the 24 hour cancellation period when the appointment was booked. We will need a credit card on file. This will not be charged at the time of reservation.
If you need to make a change to your reservation on the day of the service, such as moving the appointment time, a fee may be applied due to limited availability.
If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.
If a client fails to cancel within 24 hours multiple times (2 or more), they will be asked to pre-pay for future services.
Please note if you are using a voucher of any kind your voucher is subject to be redeemed (you can still use it) and a fee of the difference between your voucher price and the actual price of the service can be charged to your card.
Remember, we value our time as well as yours, and there are many clients looking for appointments at the last minute. Cancellations or no-shows do cost us money and we do pay our therapists for their valued time. We are here to help you but we have devoted our life to this business. Your business and health are both of importance to us.
We do not offer refunds on payments or deposits made to reserve a package, memberships or weekly services. Or any off site chair massage, spa services, or any type of out-call services.
No refunds will be provided for deposits or monies paid or cancellations received less than 24 hours before a scheduled appointment. Cancellations received more than 1 week prior to the scheduled event are eligible for a 50% refund, and cancellations received less than 1 week prior to a scheduled event are eligible for a 25% refund. The owner(s) reserve the right to make the final decision on any and all refunds issued.
Refunds on products: If a product is not correct, we will exchange your product. We do not accept used products.
LATE ARRIVAL POLICY
To be fair and courteous to our other clients and staff, appointments will be automatically cancelled 10 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
SCOPE OF PRACTICE
Holistic Serene Healing therapists are licensed professionals and held to the highest standards. Massage Therapy is a profession in which the scientific manipulation of the soft tissues of the body for the purpose of normalizing those tissues and consists of manual techniques that include applying fixed or movable pressure, holding, and/or causing movement of or to the body, with the intention of positively affecting the health and well-being of the client.
Massage Therapist or estheticians do not diagnose illness, disease or any other physical or mental disorder. As such, the massage therapist does not prescribe medical treatment or pharmaceuticals nor is any spinal adjustment performed. Massage therapy is not a substitute for medical attention, and it is essential that all health information provided be true and correct. Nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
Holistic Serene Healing recognizes that both massage therapists and clients are vulnerable to infections and given that we ask clients to cancel appointments when they are feeling unwell and we will do the same for you. If you have any of the following contagious illnesses the massage session will be rescheduled: Cancellation fees will be waved do to sickness if appointment is rescheduled.
Diarrhea, Vomiting, Fever, Sore Throat, Poison Ivy, Flu, Chicken Pox, Head Lice, Impetigo, Ringworm, Common Cold anything that is or could be contagious please reschedule your appointment as soon as you are feeling ill.
Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are in control.
We have the right to refuse service and therapist or client may end the session at anytime. If therapist ends session due to Sexual Misconduct full payment is due.
If the therapist feels at any point their safety is compromised, the session will be stopped immediately and authorities may be called and full payment is due.
CONFIDENTIALITY AND CONVERSATION
The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political or private nature.
EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the massage therapist informed of any medical treatment or medications currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions, if you don’t tell us we won’t know.
These policies and procedures are subject to change at any time.